LumeLab Support

Write to support@lumelab.app. Say which iPhone or iPad you use, the iOS version, and the camera that took the photo. If a file won't open, attach it or tell us the camera model.

Presets and LUTs

How do I bring my presets in? In the editor, open Presets, then Import. Pick preset files, a folder or a .zip of them. LUTs and camera profiles import the same way from their own browsers. Applying imported presets and LUTs is part of Pro; you can try them on your photo for free.

A preset looks different from Lightroom. Some presets rely on a camera profile you don't have installed. The editor says so above the looks and offers to import the profile.

A preset imported with nothing in it. Some files hold only a crop or a mask. Write to us with the file and we'll check it.

Photos

My camera's RAW files won't open. Send us one file and the camera model. Most Canon, Nikon, Sony, Fujifilm, Leica, DJI and iPhone ProRAW files open.

The app closed while I was editing. Your edits are saved as you go. Reopen the photo and they are there. If it keeps happening with one file, send it to us.

Export takes longer than editing. A large RAW file takes a few seconds to export. A RAW file longer than 8,500 pixels exports at 8,192 pixels on the long edge.

LumeLab Pro

What's free? The Light, Color, Curve and Detail controls, brush, linear and radial masks, Heal, Red-eye, crop, 46 looks, the camera, and export with no watermark.

What does Pro add? 55 more looks, your own presets, LUTs and camera profiles, subject, sky and range masks, object removal, lens blur, batch edits, HDR merge, panorama and long exposure.

How do I restore a purchase? Library, the gear, then Restore purchases. Use the same Apple Account you bought with.

How do I cancel the trial or subscription? In iOS Settings, tap your name, then Subscriptions. If you allow notifications, we send a reminder two days before a trial ends.

Can I get a refund? Refunds go through Apple at reportaproblem.apple.com.

Privacy

Your photos stay on your device. Crash reports and a few events about what the app did are sent unless you turn off Send diagnostics in Settings. The full policy is at lumelab.app/privacy.